Frequently Asked Questions (FAQs) - LightNG

Welcome to the Frequently Asked Questions (FAQs) page for LightNG, the online electricity payment platform. Here, you'll find answers to common questions about how LightNG works, its services, and more.

Q: What is LightNG?

LightNG is an online platform that allows users in Nigeria to buy prepaid and postpaid meter units for Nigerian distribution companies (DisCos) such as AEDC, JED, EKEDC, IBEDC, IKEDC, EEDC, KAEDCO, KEDCO, and PHED. It is a subbrand of Load Bills Bill Limited, a bills payment platform that decentralizes airtime, mobile data, messages, and electricity bills in Nigeria.

Q: How do I use LightNG?

Using LightNG is easy! Simply visit the website at www.light.ng and follow the prompts to select your desired electricity distribution company (DisCo), choose between prepaid or postpaid meter units, enter your meter number, and make payment using the available payment options. Once the payment is successful, the meter units will be credited to your meter.

Q: What distribution companies (DisCos) are supported by LightNG?

LightNG supports prepaid and postpaid meter unit purchases for Nigerian distribution companies (DisCos) such as AEDC, JED, EKEDC, IBEDC, IKEDC, EEDC, KAEDCO, KEDCO, and PHED.

Q: What payment options are available on LightNG?

LightNG offers multiple payment options for your convenience, including online payment using debit/credit cards, bank transfers, and mobile money wallets.

Q: Is LightNG secure?

Yes, LightNG takes the security of your personal and payment information seriously. The platform uses industry-standard encryption and security measures to protect your data and ensure a safe and secure transaction process.

Q: Can I get a refund for my prepaid/postpaid meter units purchased on LightNG?

Refunds for prepaid/postpaid meter units purchased on LightNG are subject to the refund policy of the respective distribution company (DisCo). Please refer to the refund policy of your specific DisCo for more information.

Q: What do I do if I encounter an issue with my prepaid/postpaid meter units after purchasing on LightNG?

If you encounter any issues with your prepaid/postpaid meter units after purchasing on LightNG, please contact the customer support team of your respective distribution company (DisCo) for assistance.

Q: Can I use LightNG to pay my electricity bill for a different billing period or DisCo?

No, LightNG is specifically designed for purchasing prepaid and postpaid meter units for the Nigerian distribution companies (DisCos) listed on the platform. It cannot be used to pay electricity bills for a different billing period or DisCo.

Q: How do I contact LightNG for support or inquiries?

If you have any questions or need support, you can contact LightNG by visiting the Contact Us page on the website at www.light.ng or by reaching out to the customer support team of Load Bills Bill Limited, the parent company of LightNG, at [contact email or address].


Last updated: [10th April, 2023]

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Enter your phone number into LightNG and press the 'buy electricity' button. Fill in your state, meter number, and desired amount of electricity. Pay Electricity Bills Online in Nigeria on LightNG. Buy Prepaid and Postpaid Meter units for AEDC, JED, EKEDC, IBEDC, IKEDC, EEDC, KAEDCO, KEDCO and PHED.

Yes, you can set smart reminders to be reminded at your chosen time. Pay Electricity Bills Online in Nigeria on LightNG. Buy Prepaid and Postpaid Meter units for AEDC, JED, EKEDC, IBEDC, IKEDC, EEDC, KAEDCO, KEDCO and PHED.

Yes you can use either, infact, our system automatically saves your meter number so you don't have to input manually, the next time you buying light. Pay Electricity Bills Online in Nigeria on LightNG. Buy Prepaid and Postpaid Meter units for AEDC, JED, EKEDC, IBEDC, IKEDC, EEDC, KAEDCO, KEDCO and PHED.

We are working on the virtual accounts feature. With this feature, users will be able to get a virtual account to pay to for each of their saved meters, this way, users can easily send any amount to the account detail provided to fund the meter.